the king

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KILROY
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Re: the king

Post by KILROY »

We ordered the 50 Mbps line and when I tested it, it was only around 15-20, depending on the time of day. But my brother has Time Warner Cable, pays for 25 Mbps and gets at most 7... It slows way down around 5 PM.
Are you under a contract with TW for the 50 Mbps connection you ordered? Specifically, if you are and you ordered a "DEDICATED" 50 Mbps line via TW, and they are not delivering you a 50 Mbps line, you need to call them. Relay you are under contract with them for a 50 Mbps line and they are not delivering you the speed under your contract terms with them. Make sure you read the fine print also, it may relay something about fluctuating speeds during peak times, if not, then you have them. They have to deliver you around 50 Mbps, period. If they can't, you have a pretty good case against them.

BTW...your 50 Mbps will be getting an upgrade to a 300 Mbps download and 20 Mbps upload in the future, due to TW trying to compete with ATT's U-Verse speeds, and by what one of TW's Outside Maintenance Tech's told me is the cost is going to stay the same to try to stay competitive.
perrinoia
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Re: the king

Post by perrinoia »

No, my sister had a 50 Mbps contract with Cox, and my brother had a 25 Mbps contract with TWC, but both have had their connections long enough to expire a contract. Also, both of them want me to do the dirty work, and call customer service, but neither of them have added me to their account so I have the authority to fix anything.
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{LS}RePublic
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Re: the king

Post by {LS}RePublic »

Best you can get here is 18Mbps due to the architecture and that comes with a $90 per month price tag with 200GB Peak 200GB Offpeak. Go passed that quota and you get capped to dial up speeds :sadd:
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KILROY
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Re: the king

Post by KILROY »

perrinoia wrote:No, my sister had a 50 Mbps contract with Cox, and my brother had a 25 Mbps contract with TWC, but both have had their connections long enough to expire a contract. Also, both of them want me to do the dirty work, and call customer service, but neither of them have added me to their account so I have the authority to fix anything.
Yeah, you would need to be listed to do any negotiating. If their contracts have expired, then yes, they could be limited on bandwidth speeds. I would test the speeds at different times and keep a log. If and when they decide to add you or they call themselves, they will have a log of what speeds they are receiving and the times. They or you then can start complaining to them, and either they try to keep you as a customer or you can relay you are moving on to their competitor for better services. They would want to try to keep you as their customer. A friend of mine kept logs even after they resolved their issue, and noticed after awhile they were doing the same thing again, and they called again relaying the issue. He complained so much that they left him at his 50 Mbps speed and didn't mess with him again. He's been with them for over 15 yrs. now with no complaints.
{LS}RePublic wrote:Best you can get here is 18Mbps due to the architecture and that comes with a $90 per month price tag with 200GB Peak 200GB Offpeak. Go passed that quota and you get capped to dial up speeds :sadd:
Yeah the price tag is pretty high for those speeds, but your still better of than myself. I'm only on a less than 6 Mbps DSL connect with less than .8 Mbps upload. Cost is about $56 a month with a 120 Gig cap. Over that and I pay another $10 for 50 Gigs. The only other services I have out here in the country is Dish, but they only offer about 2-4 Mbps for around $30 a month.

ATT's U-verse is one of the better services if it's available in your area. It's fiber optic. Light transfer, but it does cost, and it's taking them forever to run, test, and verify their services, if they ever decide to offer it in your area, and the costs aren't that bad for the speed transfers you get. Time Warner, or any other type of cable company, is and will always be on a RJ7 co-ax cable, and their speed transfers will always be limited to this type of setup. Basically a sound wave via co-ax that doesn't travel as fast as light. The other issue with Cable Companies using co-ax, is if they bury your cable for your services. You "WILL" get signal interference eventually and your cable housing and shielding will start to break down and crack causing different types of problem for the future. Best bet is have them run an aerial line and shield the cable in a PVC type housing to protect it from the elements. If anything happens to it...they just need to run a new aerial line. If you do have issue's with the aerial line and they see an problem and relay they are going to splice your cable, tell them HELL NO. You want another aerial cable ran. If they splice your cable, you WILL have issue's in the future and continue to contact them for repairs. Your cable is telling you, with it's problems, that it's time to replace me due to age.

ADD: Remember, your cable company is supplying your bandwidth connection via a larger circuit. Mostly like a T1. In which it will handle 24 different people. In a larger area, it will be a T3. Which will handle 72 people. When they start to take their customer's who currently have a 50 Mbps connect with them and move them up to a 300 Mbps connect, they will combine a couple of those lines to increase your bandwidth. Which gives them less people to service in that area, which is why your paying more for your services. If they get more people in your area requesting a faster bandwidth, then they have to run another T1 or T3 in your area to support the needs.
perrinoia
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Re: the king

Post by perrinoia »

This is the service plan my brother is paying TWC for:
Standard

Up to 15Mbps

$34.99
per Month for 12 Months

Online Only: Save $5/Mo (Was $39.99)
300k+ Free Hotspots
Ideal for everyday use — online shopping and banking, watching videos online, downloading apps and more.

Here’s what you get:

Download speeds up to 15Mbps and upload speeds up to 1Mbps
Access to 300,000+ TWC WiFi® Hotspots nationwide
Free Internet Security and Parental Controls software
The wording is "UP TO"... ...So they aren't technically false advertising unless it gets faster than advertised.
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KILROY
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Re: the king

Post by KILROY »

Ah, ok, I was reading that he "has" a 25Mbps connect with TW, but due to his contract ending, he or they moved him to his current plan, so yes, up to is the correct wording. If he was not on the current plan he has, and his contract expired and he did not change it, then yes, he could negotiate his connection speed with TW.

So with the current plan he is on now, no, you would not be able to negotiate anything with TW, even if they added you to his plan.

With the Up To plan he has now, they can limit his bandwidth during peak times. Kind of sucks, cause they have the ability to give everyone their max speed. They have extra T1's and T3's in all the areas due to if one fails they can switch their main lines over remotely so everyone can still have their services.
perrinoia
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Re: the king

Post by perrinoia »

Yeah, I was wrong when I said he pays for 25 Mbps.

All of the internet plans in or service area say "up to". Even U-verse.

I want to switch to a 4G provider, but I'm told they have data limits, which is unacceptable.
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KILROY
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Re: the king

Post by KILROY »

Yeah they do, it kind of sucks. Your TW is probably the best bet for you for now. Too bad you can't get on one of their dedicated line services like a pure 25 Mbps connect. I'm trying to shoot for their 50 Mbps connect when the weather get's better, so they can run an aerial line, and they will be upgrading that to a 300 Mbps shortly in this area per one of their outside Tech's relaying this to myself a couple of weeks ago.
perrinoia
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Re: the king

Post by perrinoia »

Yeah, I just feel like TWC doesn't give two shits about their customers.

I just don't understand why or how companies get away with treating their customers the way these companies do.

I need to move to someplace with a municipal ISP, or Google Fiber.
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KILROY
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Re: the king

Post by KILROY »

Well, it's not TWC itself. It's the employee that they hire to represent them. They may not care about customers. They may be thinking if we lose this one, more will take their place. Actually TWC execs do care about customer clientele, that's what's keeping them in a job position. My company had people like you are relaying about, even my own department, but I sorted those people out and they no longer have a good paying job anymore. Oh, they are still with the company, I just had them moved to a much lower position, like shipping, order entry, etc. I have a great team working under myself now. Kind of like a family now. We are all on the same level of thought now. My NOC motto is the customer always comes first. Take care of the customer, and they will take care of your career.
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